ISO 20000-1:2018 specifies requirements for an IT Service Management System (ITSMS) that ensures efficient and reliable delivery of IT services. It helps organizations align IT services with business objectives and customer needs.

The standard promotes continuous improvement, service quality, and effective incident management. Organizations implementing ISO 20000-1 can improve service reliability, reduce downtime, and enhance customer satisfaction.

Advantages:

• Improves IT service quality
• Enhances service reliability
• Reduces downtime
• Increases customer satisfaction